Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can either contact us at threepaintedarrows@gmail.com or do the following.

How do I start a Return?

  • We ask that if you wish to return an item purchased that you return the item using the same packaging that it was delivered with. All returns are subject to evaluation by Three Painted Arrows staff.
  • When mailing a return:
    • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
    • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
    • Send returns to the following address:

Three Painted Arrows 
1088 Old Elk Neck Rd 
Elkton, MD 21921

Return types?

Return for an exchange:

  • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s).

Return for a refund:

  • Must be postmarked within 14 days of the original order date.
  • Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at threepaintedarrows@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.